“Our goal is to make it as easy as possible for businesses to engage in text marketing and create a revolutionary and affordable business SMS marketing app that allows businesses to send marketing texts and alerts, text blasts, automated texts, two-texts, text drip campaigns, and many more,” says David Kranker.
David Kranker, CEO & Co-founder, Mass Texting Service, shares in his interview with GoodFirms how they developed the most acknowledged and best-in-class SMS Marketing software that allows businesses and organizations of all sizes to send appointment text reminders, text blasts, two-way texts, automated texts, text alerts, and more. This software also allows businesses to eliminate no-shows, drive more product sales, earn more fundraising dollars, send alerts to event-goers, etc.
Headquartered in Michigan, USA, Mass Texting Service software is an affordable and easy-to-use business SMS marketing app that empowers businesses to engage with their customers effectively. Users can send text reminders for appointments, notify customers about new sales or deals, request reviews, and more. The app’s intuitive user interface and dedicated support team make text marketing a breeze for businesses. With the ability to grow lists with unlimited contacts and segment them into multiple groups, users can efficiently target their audience using this software.
Trusted by a wide range of eminent brands worldwide, Mass Texting Service offers an array of features, including Configurable Auto Reply, Contact Management, Drip Campaigns, Mass Texting, Message Personalization, MMS, Mobile Coupons, Mobile Keywords, Repeating Messages, Reporting & Analytics, Scheduled Messaging, Two-Way Messaging, Text Reminders, Automated Texts, Text Blasts, Recurring Texts, and Text Alert Systems. Using Mass Texting Service software, businesses can broadcast sales & promotions, funnel leads with drip campaigns, announce new products and services, send important alerts, offer support with two-way conversations, and provide appointment reminders.
The company offers simple, subscription-based various pricing models for Mass Texting software. Businesses can choose any package/plan depending on their requirements, such as personal, essential, starter, growth, standard, professional, advanced, and elite packages.
GoodFirms interviewed and discussed the detailed offerings of Mass Texting Service software directly with David Kranker, Co-founder & Chief Executive Officer (CEO) of Mass Texting Software, to learn more about the software.
Versatile SMS Marketing Software
Initiating the interview, David Kranker says that Mass Texting Software is a business SMS marketing app that allows businesses to send marketing texts and alerts. The software can be used to send text blasts, automated texts, two-texts, text drip campaigns, and more.
On being asked about what motivated the company to create Mass Texting Service software, David responds that businesses are underutilizing text and focusing too much on email marketing. David also states that 41% of customers prefer to receive texts from brands while only 22% prefer receiving emails. Texts also have an average open rate of 98% compared to 20% for emails. He also adds that their goal in creating Mass Texting Service was to make it easier for businesses to engage in text marketing. “We’re looking forward to delighting all of the new customers that give us a try,” says David Kranker.
On being questioned about the value addition that the software offers to the clients compared to other software alternatives, David indicates that Mass texting Service software is an easy-to-use and budget-friendly SMS marketing solution for small and medium-sized businesses. This software offers some of the lowest subscription pricing on the web amongst other SMS Marketing software.
Unique Features and Offerings
David explains that Mass Texting Service software offers an array of tools that sets the software apart from other products in the market. The company is also widely known to provide simple, affordable pricing, and a higher level of customer service that makes them stand ahead of its competitors. The app offers integrations with over 5,000 other apps. This is something unique, says David. Also, the design of the app is very intuitive and easy to use at very budget-friendly prices.
David further elaborates that businesses of all sizes can benefit from this software and can use text marketing to nurture leads and convert them into customers. Even churches and nonprofits can use text marketing to drive member engagement and donations.
Customer Satisfaction and Retention
Regarding customer satisfaction and retention, David details that the company takes immense pride in offering exceptional service to its customers. It has dedicated email support that customers use to interact with their support team. The company’s support team answers every email in under 24 hours and takes every feature request into consideration. At present, the company has a customer satisfaction rate of 91%.
David also claims that their customers are monthly subscribers. Right now 100% of their customers are repeat subscribers, which is certainly a big deal for any company.
Dedicated Customer Support
David further discloses that the company provides dedicated and free online customer support through emails. The company also maintains a dedicated YouTube channel with many instructional videos which is regularly updated. The company is also working on having a knowledge base on the site.
Mass Texting Service- The Best SMS Marketing Software
“In the next 10 years, we’d like to expand to handle more communication mediums outside of just text. We’d like to be the central hub for dispersing brand communication,” says David Kranker.
Mass Texting Service software is certainly the best SMS Marketing software that allows companies/businesses to send marketing texts and alerts, text blasts, automated texts, two-texts, text drip campaigns, and many more.
To know more about the offerings of the Mass Texting Service software, one can also go through the detailed interview published at GoodFirms.
About GoodFirms
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About the Author
Paul Richards is a Senior Content Creator at GoodFirms, an IT research and review firm with 8+ years of rich experience. An ardent sports enthusiast and travel freak, he loves to share his ideas and knowledge on everything technology, software systems, digital marketing, and the latest industry trends. An avid reader, he likes to explore and browse various websites to accumulate more information on different topics.
